Terms of Service

We reserve the right to change these terms and conditions at any time. Any change will be effective from when they are published on the site. It is your responsibility to read the terms and conditions when you visit the site. Your continued use of the website shall signify your acceptance of these terms and conditions.

Certain services will require that you register and that subsequent access is authenticated by a username and password.
All accounts set-up on the site are exclusive to you and are non transferable. You must treat the authentication information (username and password) as confidential. If you are concerned that your password has been known or you become aware of the misuse of your account you should let us know.

All orders placed on this website will be subject to acceptance in accordance with these terms and conditions.
We will send an acknowledgement of your order by email. Acceptance of your order and completion of the contract between us and you, will take place on after payment and despatch of the goods to you. Due to the products being bespoke one off pieces, on occasion we may not have the piece you ordered in stock and may not yet have ‘removed’ it from the online shop. If you wish to cancel your order before despatch and obtain a refund please endeavour to get in touch before it is despatched. We do not make details of your orders available for you to view on the website, so please ensure you print your order acknowledgement for your own records.

We currently offer delivery worldwide. Delivery charges are fixed. They are visible in your basket once you have created an account and are applied at the point of checkout.
We make every effort to ensure carriers deliver goods to their stated timescale, however delays occasionally occur due to unforeseen circumstances. We accept no liability for any delay or failure for the products to arrive within estimated timescales. Risk of loss and damage of the products pass to you on the date the product is delivered to you or left with a person nominated by you.

We take payment from your Paypal account at the time we receive your order.
All products on the site are listed subject to availability. In the event we are unable to supply the product you have ordered ww we will inform you as soon as possible. A full refund will be provided if you have already paid for the products. Additional terms and conditions for payment made via paypal can be found at www.paypal.com.

If we discover an error in the price of goods ordered, we will inform you as soon as possible. We will provide you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you we will cancel the order and make a full refund if you have already paid.

Risk and title to any product you order from this website pass to you on delivery, provided we have received payment in full. All prices on the site are shown in Great British Pound (GBP), with currency conversion to United States Dollars (USD) and Euro (EUR). VAT is not currently applicable.

Returns, Cancellations and Substitutions
We offer a 14 day money back guarantee – for further information please view the returns information.
We may experience out of stock situations on certain line and may suggest an alternative products to you.
We may also make to order a similar product, although this will not be immediately available for you to purchase.
All sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible.

Intellectual Property
You acknowledge that all copyright, trademarks and other intellectual property in all material and content made available to you as part of your use of this website shall remain at all time vested in House of Cool Ltd.

Liability and Indemnity
Nothing in these terms and conditions exclude or limit your statutory rights under applicable laws.
House of Cool uses reasonable endeavours to verify the accuracy of any information on the site, but make not representation or warranty express or implied regarding the contents of the site, that defects will be corrected, that the site will be available, that the site will be free from bugs or viruses. House of Cool accepts no liability of any kind for any loss or damage from action taken or action taken in reliance on material of information contained on the site.

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.